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Privacy Policy

Trinity Property Sales Ltd (“Trinity Property” “we”, “us”) are committed to protecting and respecting your privacy.

This privacy policy applies to the website www.trinityproperty.net owned and operated by Trinity Property. This privacy policy describes how Trinity Property collects and uses the personal information you provide on www.trinityproperty.net. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you provided at the time of requesting goods, services or information from us:

  • Information that you provide to us by filling in forms on our site www.trinityproperty.net (Our Site). This includes Contact Information such as name, email address, mailing address and phone number.
  • Information that you provide to us when you write to us (including by email).
  • Information that you provide to us when we speak to you by telephone. We may make and keep a record of the information you share with us, and we may record telephone calls for training and security purposes.
  • Information that you provide to us by completing surveys.

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

  • To ensure that content from Our Site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To notify you about changes to our goods and services.

We may also use your data, and/or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we and/or they may contact you about these. If you are an existing customer, we will only contact you by electronic means (fax, email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. We and/or any third party that we permit to use your data will not otherwise contact you by electronic means to provide you with information about goods and services which may be of interest to you, unless you have consented to this. If you are a new customer/member, we and/or any third party that we permit to use your data will only contact you by electronic means to provide you with information about goods and services which may be of interest to you if you have consented to this. If you do not want us to use your data in one or more of the ways mentioned above, or to pass your details on to third parties for marketing purposes, please let us know by contacting us at support@trinityproperty.net or refer to additional instructions in the “Access to information” portion of this policy.

DISCLOSURE OF YOUR INFORMATION

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

We may disclose your personal information to any member of our group, which means our subsidiaries and any other companies owned by the Directors of Trinity Property Sales Ltd.

In addition to the above, we may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Trinity Property Sales or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service, or other property related services. These companies are authorized to use your personal information only as necessary to provide these services to us.

ACCESS TO INFORMATION

If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or request it be deleted by emailing our Customer Support at support@trinityproperty.net or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, which in some cases involving the collection and processing of financial data may require a retention period of 7 years.

If you wish to subscribe to any newsletter(s) that we offer, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, or you can contact us at support@trinityproperty.net

Similarly, you have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting us at any time.

COOKIES and Tracking Technologies

When people use our website we keep track of what they do and where they navigate to — allowing us to ensure that the website remains as ‘user-friendly’ as possible. This involves keeping a log of activity on our web servers and, where necessary placing cookies on your computer. A cookie is a small piece of information, like a number or short piece of text, which your browser can store on behalf of a website. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration, help us to improve Our Site and to deliver a better and more personalized service. This is all statistical data about our user’s browsing actions and patterns, and does not identify any individual.

Cookies enable us:

  • To estimate our audience size and usage pattern.
  • To collect information about visitors and to track our advertising campaign data, anonymously tracking how visitors interact with our website, including which websites you came from, where you go on our site, and whether you completed any our site’s conversion goals
  • To store information about your preferences, and so allow us to customize Our Site according to your individual interests.
  • To speed up your searches.
  • To recognize you when you return to Our Site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of Our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you log on to Our Site.

The use of cookies by our partners, affiliates, advertisers or service providers is not covered by our privacy policy. We do not have access or control over these cookies.

How to delete cookies from your PC

The instructions below are offered as a guide to the most widely used browsers, but the details may be subject to your own browser settings.

Please note that by deleting our cookies or disabling future cookies, parts of this site will not work correctly.

Internet Explorer 9

Click the ‘Tools’ button. Point to ‘Safety’ and then click ‘delete browsing history’. Select the ‘cookies’ box, then click ‘delete’.

Internet Explorer 8

Click ‘Safety’ on the Command bar. Select ‘Delete Browsing History’. Select the option for cookies and click ‘Delete’.

Internet Explorer 7

Select Tools, ‘delete browsing history’, then select ‘Delete cookies’.

Chrome

Click on the ‘Tools’ menu and select ‘Options’. Click the ‘Under the bonnet’ tab, locate the ‘Privacy’ section and click the ‘Clear browsing data’ button. Select ‘Delete cookies and other site data’ to delete all cookies from the list (alternatively, you can remove all cookies created within a specific time period by selecting the period you want from the dropdown list).

Firefox

Select ‘Tools’ then ‘Options’. Select ‘Privacy’ and in the ‘Cookies’ panel, click on ‘Show cookies’. You can then either select a cookie and ‘Remove cookie’, or select ‘Remove All Cookies’.

Safari

Choose preferences, select ‘Security’ then ‘Show cookies’. Select the cookies to be deleted from the list and select ‘delete’.

HOW WE STORE, PROCESS AND SECURE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination inside or outside the European Economic Area (“EEA”). It may also be processed by staff operating inside or outside the EEA, who work for us or for one of our suppliers/partners. Such staff maybe engaged in, among other things, the processing of your details and the provision of support services. By submitting your personal data, you agree to this transfer, storing and/or processing. We will take such steps as we consider reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us via email or Our Site is stored on our secure servers.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of Our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at support@trinityproperty.net.

ADDITIONAL PRIVACY INFORMATION

Referrals

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Trinity Property store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at support@trinityproperty.net to request that we remove this information from our database.

Links to 3rd Party Sites

Our Site may, from time to time, contain links to and from the websites of our suppliers, partner networks, advertisers, affiliates and other third parties. If you follow a link to any of these websites, please note that these websites should have their own privacy policies and we do not accept any responsibility or liability for these policies or the content or operation of these websites. Please check these policies and the terms of the websites before you submit any personal data to these websites.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook ‘Like’ button and Twitter ‘tweet’ button. These Features may collect your IP address, which page you are visiting on our site, and may set a 3rd party cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

CHANGES TO OUR PRIVACY POLICY

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

Trinity Property
21 Wolverhampton Street
Dudley
DY1 1DB

Tel. 01384 213395, Email: support@trinityproperty.net

Office Opening Times:

Mon to Fri – 0900 to 1700
Saturday – 0900 to 1300
Sunday – CLOSED


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